Full Potential Solutions (FPS) is a new performance based outsourcing firm headquartered in Boston, MA with operations in Kansas City, MO; Metro Manila, Philippines and Chennai, India that puts culture and employees first. We employ the best people, processes and proprietary technology available to deliver multichannel solutions for our clients and fulfilling careers for our employees.
We invest in our people and put culture first because we believe that happy, fulfilled teams achieve great things! FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program; medical, dental and vision benefits; and the opportunity for high potential career growth with a fast-growing company. We are committed to creating a culture where our people can succeed and reach their full potential, because we believe that if you put people first, you drive great results. Our mission is to create an environment where our people THRIVE!
Our Core Values:
Our Mission: To create conditions within which people can thrive!
At FPS, we put our people first, because your success is our success. Our mission is simple: create a culture in which our employees thrive, because we believe that happy, motivated teams achieve groundbreaking results.
As a retention advisor, you will be responsible to retain customers through identifying customer concerns and selling the value of client products and services. You will provide recommendations through needs-based selling, identify customer needs using questions, educate customers on the value, features, and benefits of their services, and be able to ask for the sale.
The ideal candidate can establish a positive rapport and handle all calls with a good demeanor. A candidate who is able to communicate effectively, professionally, and apply a positive customer service attitude in all forms of communication with internal and external customers.
As a customer retention advisor, you have the opportunity to earn $30,000 to $45,000 per year. In addition to a dynamic team environment, you'll enjoy competitive benefits, generous incentives, and performance-based bonuses!